Shangri-La Kuala Lumpur

Privacy Policy

It is our – Experience Asia Ltd’s policy to respect your privacy regarding any information we may collect while operating our website and using our service. This Privacy Policy applies to http://vio.travel/ (hereinafter, "us", "we", or http://vio.travel/ or

Experience Asia Ltd). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our website/service, how we use this information, and under what circumstances we may disclose the information to third parties.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our services and website. Depending on your activities when visiting our service(s) and website,

you may be required to agree to additional terms and conditions.

We undertake to preserve the confidentiality of all information you provide to us and the fact that such information is protected under relevant Data protection Policies/Acts. Our policy complies with the Personal Information Protection and Electronic Documents Act 2000 (PIPEDA) which sets out the rules for how private sector organisations may collect, use or disclose personal information in the course of commercial activities.

For our EEA and UK customers, our policy also complies with the Data Protection Act 2018 (Act) accordingly incorporating the EU General Data Protection Regulation (GDPR). We also comply with the California Privacy policy that requires

commercial websites and online services that operate websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared.

Acceptance of privacy policy By accessing and using our website and purchasing our service, you agree that you have

read, understood and accept all the contents of this Privacy Policy. If you do not agree with or you are not comfortable with any aspect of this Privacy Policy, you should immediately discontinue access or use of the site and our Services.

Data management We may collect, use, store and transfer different kinds of personal data about you. We have collated these into groups as follows;

1.    Your identity includes information such as first name, last name, title, date of birth, passport number, insurance information and other identifiers that you may have provided at some time.

2.    Your contact information includes information such as billing address, email address, telephone numbers and any other information you have given to us for communication.

3.    Your financial data includes information about your bank account or statements, payment card details and other information about your finance or that of third parties associated/linked to you.

4.    Transaction data includes details about payments or communications to and from you and information about the services you have purchased from us.  

5.    Technical data includes your internet protocol (IP) address, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.

6.    Marketing data includes your preferences in receiving marketing from us; communication preferences; responses and actions in relation to your use of our services.

7.    We may collect special personal information about you if there is a lawful basis on which to do so. Personal information

about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, trade union membership, information about your health and genetic and biometric data N.B. We might require further information outside of those stated above. Should this occur, you agree to provide us with such information promptly and adequately.

Information we process because we have a contractual obligation with you When you use our website or service or otherwise agree to our terms and conditions, a contract is formed between you and us. In order to carry out our obligations under that contract, we must process the information you give us. Some of this information may be personal information.

We may use it in order to:

verify your identity for security purposes process your application (visa/passport/flight etc.) provide you with our services

make payments provide you with suggestions and advice on your applications, our services and how to obtain the most from using our website.

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract. If you would like us to destroy any information, we hold about you, please let us know by contacting us on the contact details provided on our website or email privacy@Viotravel.com.  However, please note that if you use any of our services which require you to provide personal information, deleting your records with us may mean that you will need to

resubmit it to continue using such services.

Disclosure of information Experience Asia Ltd may disclose potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Experience Asia Ltd’s behalf or to provide the services available on our website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located

outside of your home country; by using http://vio.travel/, you consent to the transfer of such information to them. Experience Asia Ltd will not rent or sell potentially personally identifying and personally identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Experience Asia Ltd may also disclose potentially personally-identifying and personally-identifying information in response to a subpoena, court order or other governmental requests, or when Experience Asia Ltd believes in good faith that disclosure is reasonably necessary to

protect the property or rights of Experience Asia Ltd, third parties or the public at large. In order to process your application (if applicable) and provide our service(s) to you, we may need to provide your information to the relevant authorities/bodies e.g. embassies, visa office, court etc.

We may occasionally send you an email to tell you about new features, newsletter, solicit your feedback, or just keep you up

to date with what’s going on with Experience Asia Ltd. We shall keep this type of email to a minimum. We will also send you emails to keep you up-to-date or informed about the progress of your application or other services you have purchased from us.

If you send us a request (for example via a support email or one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Experience Asia Ltd takes

all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally identifying and personally identifying information.

Experience Asia Ltd may keep certain details such as email address, name, and other necessary communication/payment details for future puchases. We will immediately delete such information upon your request or twelve (12) months of your inactiveness or of not using our service. We acknowledge that you have only provided this information for the sole purpose of delivering our services to you. We shall therefore ensure they are kept confidential.

 Information we process with your consent Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our services, you provide your consent to us to process information that may be personal. Wherever possible, we aim to obtain your explicit consent to process this information, for example, by asking you to agree to our use of cookies. We continue to process your information on this basis until you withdraw your consent, or it can be reasonably assumed that your consent no longer exists. You may withdraw your consent at any time by contacting us on the contact details provided on our website or email privacy@Viotravel.com. However, if you do so, you may not be able to use our website or our services further. Information relating to your method of payment We may store information about your debit or credit card, bank details or other means of payment when you first provide it to us. We store this payment information [at your request] in order to make repeat purchasing of our services easier next time you visit our website or use or service.

We delete your payment information upon your request or when a credit or debit card expires.

Storage of Information The Personal Information and other data we collect from you may be transferred to, processed, and stored in our servers or the servers of our third party services providers. Your Personal Information will be stored as long as is necessary to fulfil any of the purposes described in this Privacy Policy, or to comply with any (i) contractual requirement that are necessary for the provision of the Services, and (ii) legal, tax or accounting requirement.

When it is no longer necessary for us to process your Personal Information, we will either delete or anonymise the data

or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information. We will endeavour to anonymise or aggregate your data if we intend to use it for analytical purposes or trend analysis. Experience Asia Ltd will use reasonable endeavours to maintain appropriate physical, electronic and organisational procedures to ensure that your Personal Information and other data is treated securely and in accordance with this Privacy Policy, and to protect such data against unauthorized access or unauthorized alteration,

disclosure or destruction of data.

Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized

access. Experience Asia Ltd does not give any representation, warranty or undertaking that the Personal Information you provide to us will be secure at all times, and to the extent Experience Asia Ltd has fulfilled its obligations under no circumstances shall Experience Asia Ltd be responsible for any losses, damages, costs and expenses which you may suffer or incur arising from unauthorised access to or use of your Personal Information.

All payment transactions carried out by us or our chosen third-party provider of payment processing services will be

encrypted using online encryption technology. You are responsible for keeping your chosen password confidential and not to share your password with any third party.

Opt-Out

We offer you choices when we ask for personal information, whenever reasonably possible. Experience Asia Ltd provides you with the opportunity to ‘opt-out’ of having your personally identifiable information used for certain purposes. You may decline to provide personal information to us and/or refuse cookies in your browser, although some of our features or services may not function properly as a result. If you no longer wish to receive our newsletter and promotional communications, you may opt-out of this by contacting us on the contact details provided on our website or email privacy@Viotravel.com. By providing information to Experience Asia Ltd, you are consenting to the collection, use and disclosure of such personal information in the manner described in this privacy policy.

Privacy Policy Changes

Although most changes are likely to be minor, Experience Asia Ltd may change its Privacy Policy from time to time, and in its sole discretion. We encourage visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

Security

The security of your Personal Information is important to us but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Links to External Sites

Our Service may contain links to external sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site.

We strongly advise you to review the Privacy Policy and the terms and conditions of every site you visit. We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or services.

Breach of “Privacy”

Users have a right to pursue legally enforceable rights against us if we fail to adhere to the privacy laws. Privacy laws under this agreement shall include reasonable privacy laws acceptable and used in commercial businesses. These laws require

not only those users have enforceable rights against us, but also that users have recourse to courts or government agencies to investigate and/or prosecute non-compliance by Experience Asia Ltd.

How to contact us

If you have any questions about our company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us on our contact details provided on this website or email privacy@Viotravel.com.